FAQ
Got questions? We've got answers.
And if we don't answer your question below then please contact us via email at
What is your return policy?
If your product has any defects at any time we will replace it free of charge. If you want to exchange your product for any other reason (different size, different design) within 1 year from date of purchase we will replace it free of charge. If you wish to return your product for any reason within 1 year from date of purchase we will refund you for the product minus any shipping fees. To exchange or return, please email general@parkandcoop.com with your order number and we'll provide further instruction.
How can I safely launder my product?
The laptop bag is dry clean only.
All other products can be machine washed. Some can be tumbled dry on low heat and some should be laid flat to dry. See specific product for more info. We recommend removing any straps before machine washing and hand washing straps in warm soapy water. If ironing is needed, iron the denim on the polyester setting with steam. Iron any embroidery or decorative elements with a lower heat. Do not use bleach on your denim products.
How do apron straps work?
They crisscross in the back and attach at opposite hip. All straps have an adjuster. If you have a trade apron with two grommets you use the outermost grommet for ties and the inner grommet for straps. If the tie isn't your thing you can remove the tie and use the outermost grommet for the straps. The rest is hopefully obvious.
How do attach the bags in the Bridge + Tunnel system?
There is a two-way connector to connect one bag grommet directly to the other. Then you use the strap on the other two. Look at THE MARKET BAG 2.0 to see a picture.
How do you sanitize the materials?
We launder all rescued materials with eco-friendly laundry soap using high heat for both washing and drying. The >30 minutes of high heat on the dryer cycle serves to kill most germs and other unmentionables. This also helps to pre-shrink some fabrics so the products stand up to machine washing at home.
Can you make a custom piece from my own garments or fabric?
Yes! There are certain fabric requirements listed for each product but you can check the "Use My Own Jeans" option when purchasing a product to use your own fabric.
Are the products organic?
We use rescued waste material, much of it likely not organic. However, buying a recycled product that requires little to no processing preserves more of our natural resources than buying new, organic materials and reduces waste. We call that a win!
Where do the materials come from?
We tap into relationships with Ridwell, Retold, and local donation centers to take garments they cannot sell or use including garments with missing buttons, broken zippers, small stains (which we cut off), or unwanted garments, like granny’s elastic-waisted jeans. We purchase jeans as well as deadstock fabric on the local post-consumer market. We also receive personal donations from friends and family that think what we’re doing is cool and want to help.
I have used clothing. Can you take it?
If you have large quantities of denim or deadstock fabric, we may be able to take it off your hands (if it is practical to get it to us). Contact general@parkandcoop.com with the details of your materials and general location.
What goes into the price?
Processing rescued waste materials requires extra labor for sourcing, sorting, washing, and cutting that typical manufacturing using new fabric doesn’t require. Using domestic labor and paying living wages also adds to our cost. By buying Park + Coop products, you’re supporting domestic jobs and the waste-reduction movement.
What do you do with the material you don't use?
Whole garments we receive and do not use are donated. When we cut garments, there are leftover scrap pieces that we cannot use such as those with stains, worn fabric, etc. We cut off the buttons, snaps, zippers, and other hard elements from leftover fabric scraps to save as much scrap as possible for fill. The fill is useful for homemade pet beds, archery targets, boxing bags, crafts, and more. Anything not used as fill is shipped to a downcycler to turn into stuffing for car seats and other stuff (like our laptop bag padding!). We are continually on the lookout for creative ways to minimize our waste.